/* 
 * DIMA AI Helpdesk - Custom Overrides
 * Elegant Dark Theme with Gold Accents
 */

:root {
    --dima-gold: #cebfa5;
    --dima-gold-dim: rgba(206, 191, 165, 0.6);
    --dima-gold-bg: rgba(206, 191, 165, 0.05);
    --dima-gold-border: rgba(206, 191, 165, 0.15);
    --dima-dark-bg: #030303;
    --dima-surface: #0a0a0a;
    --dima-surface-elevated: #111111;
    --dima-text-primary: #ffffff;
    --dima-text-secondary: rgba(255, 255, 255, 0.85);
    --dima-text-muted: rgba(255, 255, 255, 0.5);
    --dima-radius: 12px;
}

/* Main Container */
.wsdesk_wrapper, .eh_crm_support_main {
    color: var(--dima-text-secondary) !important;
    font-family: 'Inter', -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif !important;
    font-size: 16px !important;
}

/* User Info Bar */
.wsdesk-user-info {
    display: flex !important;
    justify-content: space-between !important;
    align-items: center !important;
    padding: 16px 24px !important;
    background: var(--dima-surface) !important;
    border: 1px solid var(--dima-gold-border) !important;
    border-radius: var(--dima-radius) !important;
    margin-bottom: 32px !important;
}

.wsdesk-user-info span {
    color: var(--dima-text-secondary) !important;
    font-size: 14px !important;
}

.wsdesk-user-info strong {
    color: var(--dima-gold) !important;
    font-weight: 600 !important;
}

/* Buttons */
.btn-primary, 
.wsdesk-logout-btn, 
.ticket_reply_action_button,
.multiple_attachments_browse_files_trigger {
    background: var(--dima-gold) !important;
    color: #000 !important;
    border: none !important;
    border-radius: 8px !important;
    padding: 10px 24px !important;
    font-weight: 700 !important;
    font-size: 14px !important;
    text-transform: uppercase !important;
    letter-spacing: 0.5px !important;
    transition: all 0.2s ease-in-out !important;
    cursor: pointer !important;
}

.btn-primary:hover, 
.wsdesk-logout-btn:hover,
.ticket_reply_action_button:hover {
    background: #e0d5c1 !important;
    transform: translateY(-1px) !important;
    box-shadow: 0 4px 12px rgba(206, 191, 165, 0.2) !important;
}

.btn-default, .wsdesk-check-btn {
    background: transparent !important;
    color: var(--dima-gold) !important;
    border: 1px solid var(--dima-gold-border) !important;
    border-radius: 8px !important;
    padding: 10px 20px !important;
    font-weight: 600 !important;
    transition: all 0.2s ease-in-out !important;
}

.btn-default:hover, .wsdesk-check-btn:hover {
    background: var(--dima-gold-bg) !important;
    border-color: var(--dima-gold) !important;
    color: var(--dima-gold) !important;
}

/* Tables */
.ticket_table_wrapper {
    background: var(--dima-surface) !important;
    border: 1px solid var(--dima-gold-border) !important;
    border-radius: var(--dima-radius) !important;
    padding: 32px !important;
    overflow: visible !important;
}

/* Kill Panel Styles */
body .panel-default, 
body .tickets_panel,
body .panel-heading,
.panel-default > .panel-heading,
.Ws-content-detail-full,
.rightPanel,
.single_ticket_panel {
    background: transparent !important;
    background-color: transparent !important;
    border: none !important;
    box-shadow: none !important;
    margin: 0 !important;
    color: var(--dima-text-primary) !important;
    width: 100% !important;
    max-width: 100% !important;
    overflow: visible !important;
    box-sizing: border-box !important;
}

/* Hard Kill ALL White/Light Borders */
.wsdesk_wrapper, 
.wsdesk_wrapper *,
.Ws-content-detail-full,
.rightPanel,
.single_ticket_panel,
.panel,
.panel-heading,
.panel-body {
    border-color: var(--dima-gold-border) !important;
}

.panel-heading {
    background: transparent !important;
    border: none !important;
    padding: 0 0 32px 0 !important;
    width: 100% !important;
    display: flex !important;
    flex-direction: row !important;
    justify-content: space-between !important;
    align-items: center !important;
    box-sizing: border-box !important;
}

/* Fix width issues and artifacts from original plugin */
.rightPanel, .rightPanelHeader, .conversation_each, .Ws-content-detail-full {
    width: 100% !important;
    max-width: 100% !important;
    float: none !important;
    box-sizing: border-box !important;
    border-right: none !important;
}

/* KILL THE WHITE LINE ARTIFACT */
.wsdesk_wrapper, 
.eh_crm_support_main,
.ticket_table_wrapper,
.single_ticket_panel,
.Ws-content-detail-full,
.rightPanel {
    border-right: none !important;
    box-shadow: none !important;
    overflow-x: hidden !important;
    outline: none !important;
}

.wsdesk_wrapper * {
    border-right-color: transparent !important;
}

.wsdesk_wrapper .label,
.wsdesk_wrapper .btn,
.wsdesk_wrapper .form-control,
.wsdesk_wrapper .wsdesk-user-info,
.wsdesk_wrapper .ticket_table_wrapper {
    border-right-color: var(--dima-gold-border) !important;
}

/* Hide scrollbars that might look like white lines */
.wsdesk_wrapper,
.eh_crm_support_main {
    scrollbar-width: none !important;
}

.wsdesk_wrapper ::-webkit-scrollbar {
    width: 0px !important;
    background: transparent !important;
}

.wsdesk_wrapper .row {
    margin-left: 0 !important;
    margin-right: 0 !important;
}

.wsdesk_wrapper .col-md-12 {
    padding-left: 0 !important;
    padding-right: 0 !important;
}

.panel-title {
    color: var(--dima-gold) !important;
    font-size: 24px !important;
    font-weight: 600 !important;
    margin: 0 !important;
    display: flex !important;
    align-items: center !important;
    gap: 16px !important;
    width: 100% !important;
    letter-spacing: -0.02em !important;
}

/* Pagination and Search in Header */
.panel-heading .dropdown, 
.panel-heading .filter_pagination_search,
.panel-heading .wsdesk_current_page {
    margin: 0 !important;
    float: none !important;
}

.wsdesk_current_page {
    color: var(--dima-gold) !important;
    font-weight: 700 !important;
    padding: 0 12px !important;
}

#support-table {
    border-collapse: separate !important;
    border-spacing: 0 12px !important;
    width: 100% !important;
    margin-top: 0 !important;
}

#support-table thead th {
    color: var(--dima-text-muted) !important;
    font-weight: 600 !important;
    font-size: 11px !important;
    text-transform: uppercase !important;
    letter-spacing: 1.5px !important;
    border: none !important;
    padding: 8px 20px !important;
    background: transparent !important;
}

#support-table tbody tr {
    transition: all 0.25s ease !important;
    cursor: pointer !important;
}

#support-table tbody td {
    background: var(--dima-surface-elevated) !important;
    color: var(--dima-text-secondary) !important;
    padding: 20px !important;
    border: none !important;
    font-size: 15px !important;
    vertical-align: middle !important;
}

#support-table tbody tr td:first-child {
    border-top-left-radius: 12px !important;
    border-bottom-left-radius: 12px !important;
}

#support-table tbody tr td:last-child {
    border-top-right-radius: 12px !important;
    border-bottom-right-radius: 12px !important;
}

/* FIX: Kill white hover */
body .ticket_table_wrapper tr:hover td,
body #support-table tbody tr:hover td,
#support-table tr:hover td,
.table-hover > tbody > tr:hover {
    background: rgba(206, 191, 165, 0.12) !important;
    color: var(--dima-text-primary) !important;
}

#support-table a {
    color: var(--dima-gold) !important;
    text-decoration: none !important;
    font-weight: 600 !important;
    font-size: 16px !important;
}

#support-table a:hover {
    color: #fff !important;
    text-decoration: none !important;
}

/* Status Labels */
.label-info, .label-success, .wsdesk_ticket_status {
    background: var(--dima-gold) !important;
    color: #000 !important;
    font-weight: 700 !important;
    text-transform: uppercase !important;
    font-size: 10px !important;
    padding: 4px 8px !important;
    border-radius: 4px !important;
    border: none !important;
}

/* Single Ticket Detail Header */
.rightPanelHeader {
    background: rgba(206, 191, 165, 0.03) !important;
    border-bottom: 1px solid var(--dima-gold-border) !important;
    padding: 24px 32px !important;
    width: 100% !important;
    box-sizing: border-box !important;
}

.rightPanelHeader .leftFreeSpace {
    display: grid !important;
    grid-template-columns: 60px 1fr !important;
    column-gap: 20px !important;
    row-gap: 8px !important;
    align-items: flex-start !important;
    padding-left: 0 !important;
}

.rightPanelHeader .icon {
    grid-column: 1 !important;
    grid-row: 1 / span 3 !important;
    position: static !important;
    flex-shrink: 0 !important;
    width: 60px !important;
    height: 60px !important;
    background: var(--dima-surface-elevated) !important;
    border: 1px solid var(--dima-gold-border) !important;
    border-radius: 12px !important;
    display: flex !important;
    align-items: center !important;
    justify-content: center !important;
}

.rightPanelHeader .tictxt {
    grid-column: 2 !important;
    display: block !important;
}

.rightPanelHeader .tictxt p:first-child {
    color: var(--dima-gold) !important;
    font-size: 28px !important;
    font-weight: 600 !important;
    margin: 0 0 12px 0 !important;
    letter-spacing: -0.02em !important;
    line-height: 1.1 !important;
}

.rightPanelHeader .info {
    color: var(--dima-text-muted) !important;
    font-size: 14px !important;
    display: flex !important;
    flex-wrap: wrap !important;
    gap: 16px !important;
    align-items: center !important;
    line-height: 1.6 !important;
    width: 100% !important;
    row-gap: 8px !important;
}

.rightPanelHeader .info i {
    margin-right: 4px !important;
    color: var(--dima-gold) !important;
    font-size: 16px !important;
}

.rightPanelHeader .info span, 
.rightPanelHeader .info label {
    display: flex !important;
    align-items: center !important;
    white-space: nowrap !important;
}

/* Voice counts badges */
.rightPanelHeader .info span.voice-count {
    background: var(--dima-gold-bg) !important;
    padding: 2px 8px !important;
    border-radius: 4px !important;
    border: 1px solid var(--dima-gold-border) !important;
    color: var(--dima-gold) !important;
}

/* Reply Area */
.newMsgFull {
    padding: 32px !important;
    background: transparent !important;
    margin-bottom: 0 !important;
}

.status-upload {
    background: var(--dima-surface-elevated) !important;
    border: 1px solid var(--dima-gold-border) !important;
    border-radius: 12px !important;
    overflow: hidden !important;
    box-shadow: 0 4px 20px rgba(0,0,0,0.2) !important;
}

.reply_textarea {
    background: transparent !important;
    color: var(--dima-text-primary) !important;
    border: none !important;
    padding: 20px 24px !important;
    font-size: 15px !important;
    line-height: 1.6 !important;
    width: 100% !important;
    min-height: 80px !important;
    height: 80px !important; /* Force override inline height */
    resize: vertical !important;
}

.reply_textarea:focus {
    outline: none !important;
}

.status-upload .form-group {
    background: rgba(255, 255, 255, 0.03) !important;
    border-top: 1px solid var(--dima-gold-border) !important;
    padding: 16px 24px !important;
    margin: 0 !important;
}

.status-upload .input-group {
    display: flex !important;
    justify-content: space-between !important;
    align-items: center !important;
    width: 100% !important;
    gap: 16px !important;
}

.status-upload .input-group > * {
    float: none !important;
}

.status-upload .check-box {
    display: flex !important;
    align-items: center !important;
    gap: 12px !important;
    color: var(--dima-text-secondary) !important;
    font-size: 14px !important;
    white-space: nowrap !important;
}

.status-upload .btn-group.pull-right {
    float: none !important;
    margin: 0 !important;
}

/* Conversation / Comments */
.comment-list {
    padding: 0 32px 32px 32px !important;
}

.conversation_each {
    border-top: 1px solid var(--dima-gold-border) !important;
    padding: 32px 0 !important;
    width: 100% !important;
    display: block !important;
}

.conversation_each .leftFreeSpace {
    display: grid !important;
    grid-template-columns: 50px 1fr !important;
    grid-template-rows: auto auto auto !important;
    column-gap: 24px !important;
    row-gap: 4px !important;
    padding-left: 0 !important;
    width: 100% !important;
    align-items: start !important;
}

.conversation_each .icon {
    grid-column: 1 !important;
    grid-row: 1 / span 5 !important;
    position: static !important;
    margin: 0 !important;
}

.conversation_each .icon img {
    width: 48px !important;
    height: 48px !important;
    border-radius: 50% !important;
    border: 2px solid var(--dima-gold-border) !important;
    background: var(--dima-surface-elevated) !important;
    object-fit: cover !important;
}

.conversation_each .leftFreeSpace > *:not(.icon) {
    grid-column: 2 !important;
    float: none !important;
    width: auto !important;
    margin-left: 0 !important;
}

.conversation_each h3 {
    grid-row: 1 !important;
    color: var(--dima-text-primary) !important;
    font-size: 18px !important;
    font-weight: 600 !important;
    margin: 0 !important;
    line-height: 1.2 !important;
    float: none !important;
}

.conversation_each h4 {
    grid-row: 2 !important;
    color: var(--dima-text-muted) !important;
    font-size: 13px !important;
    margin: 0 0 12px 0 !important;
    line-height: 1.4 !important;
    font-weight: 400 !important;
    float: none !important;
}

.comment-post {
    grid-row: 3 !important;
    color: var(--dima-text-secondary) !important;
    font-size: 16px !important;
    line-height: 1.7 !important;
    width: 100% !important;
    margin: 0 !important;
    display: block !important;
    float: none !important;
}

.comment-post p, .comment-post div, .comment-post span {
    color: var(--dima-text-secondary) !important;
    margin-bottom: 12px !important;
    font-size: 16px !important;
    line-height: 1.6 !important;
}

.comment-post hr {
    display: none !important;
}

/* Search and Filters */
.search-container {
    position: relative !important;
    margin-left: auto !important;
    order: 2 !important;
}

#search_ticket_icon {
    position: absolute !important;
    right: 12px !important;
    top: 50% !important;
    transform: translateY(-50%) !important;
    color: var(--dima-gold-dim) !important;
    pointer-events: none !important;
}

.filter_pagination_search {
    background: var(--bg-elevated) !important;
    border: 1px solid var(--dima-gold-border) !important;
    color: var(--dima-text-primary) !important;
    border-radius: 8px !important;
    padding: 8px 14px !important;
    height: 40px !important;
    display: flex !important;
    align-items: center !important;
    justify-content: center !important;
    transition: all 0.2s ease !important;
}

#search_tickets {
    background: var(--bg-elevated) !important;
    color: var(--dima-text-primary) !important;
    width: 240px !important;
    padding-right: 35px !important;
}

#search_tickets:focus {
    border-color: var(--dima-gold) !important;
    width: 300px !important;
}

/* Header Action Buttons */
.panel-title .btn {
    background: var(--bg-elevated) !important;
    border: 1px solid var(--dima-gold-border) !important;
    color: var(--dima-gold) !important;
    border-radius: 8px !important;
    padding: 8px 12px !important;
    margin-left: 6px !important;
    opacity: 1 !important;
}

.panel-title .btn:hover {
    background: var(--dima-gold-bg) !important;
    border-color: var(--dima-gold) !important;
}

.panel-title .btn[disabled] {
    opacity: 0.3 !important;
    cursor: not-allowed !important;
}

/* Filter Dropdown */
.filter_dropdown {
    background: var(--dima-surface-elevated) !important;
    border: 1px solid var(--dima-gold-border) !important;
    border-radius: 12px !important;
    padding: 8px !important;
    margin-top: 8px !important;
    box-shadow: var(--shadow-lg) !important;
}

.filter_dropdown li a {
    color: var(--dima-text-secondary) !important;
    padding: 10px 16px !important;
    border-radius: 6px !important;
    transition: all 0.2s ease !important;
}

.filter_dropdown li a:hover {
    background: var(--dima-gold-bg) !important;
    color: var(--dima-gold) !important;
    text-decoration: none !important;
}

/* Global Cleanups */
hr {
    border-color: var(--dima-gold-border) !important;
    opacity: 0.5 !important;
    margin: 32px 0 !important;
}

.well {
    background: var(--dima-gold-bg) !important;
    border: 1px solid var(--dima-gold-border) !important;
    border-radius: 12px !important;
    color: var(--dima-text-secondary) !important;
}

/* Breadcrumbs (Hidden by default in your snippet, but just in case) */
.breadcrumb {
    background: transparent !important;
    padding: 0 !important;
    margin-bottom: 16px !important;
}

.breadcrumb li {
    color: var(--dima-text-muted) !important;
    font-size: 13px !important;
}

.breadcrumb li.active {
    color: var(--dima-gold) !important;
}

/* Form Elements */
.main_new_suppot_request_form {
    background: var(--dima-surface) !important;
    border: 1px solid var(--dima-gold-border) !important;
    border-radius: var(--dima-radius) !important;
    padding: 32px !important;
}

.main_new_suppot_request_form h3 {
    color: var(--dima-gold) !important;
    margin-bottom: 24px !important;
}

.form-elements {
    margin-bottom: 20px !important;
}

.form-elements span {
    color: var(--dima-text-secondary) !important;
    font-weight: 500 !important;
    display: inline-block !important;
    margin-bottom: 8px !important;
}

.input_required {
    color: #ff4d4d !important;
    margin-left: 4px !important;
}

.form-control, .input_element {
    background: var(--dima-surface-elevated) !important;
    border: 1px solid var(--dima-gold-border) !important;
    border-radius: 8px !important;
    color: var(--dima-text-primary) !important;
    padding: 12px 16px !important;
    width: 100% !important;
    transition: all 0.2s ease !important;
}

.form-control:focus, .input_element:focus {
    border-color: var(--dima-gold) !important;
    box-shadow: 0 0 0 2px rgba(206, 191, 165, 0.1) !important;
    outline: none !important;
}

select.form-control {
    height: auto !important;
    appearance: none !important;
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' fill='%23cebfa5' viewBox='0 0 16 16'%3E%3Cpath d='M7.247 11.14 2.451 5.658C1.885 5.013 2.345 4 3.204 4h9.592a1 1 0 0 1 .753 1.659l-4.796 5.48a1 1 0 0 1-1.506 0z'/%3E%3C/svg%3E") !important;
    background-repeat: no-repeat !important;
    background-position: right 16px center !important;
    padding-right: 40px !important;
}

textarea.form-control {
    min-height: 120px !important;
}

.phone-input-wrapper {
    display: flex !important;
    align-items: center !important;
    gap: 8px !important;
}

.phone-input-wrapper strong {
    color: var(--dima-gold) !important;
    font-size: 18px !important;
}

.radio-checkbox-group {
    display: flex !important;
    flex-direction: column !important;
    gap: 8px !important;
    margin-top: 8px !important;
}

.radio-checkbox-label {
    display: flex !important;
    align-items: center !important;
    gap: 10px !important;
    color: var(--dima-text-secondary) !important;
    font-weight: 400 !important;
    cursor: pointer !important;
}

.radio-checkbox-label input {
    margin: 0 !important;
    width: 18px !important;
    height: 18px !important;
    accent-color: var(--dima-gold) !important;
}

/* Checkboxes in table */
.wsdesk_wrapper input[type="checkbox"] {
    width: 18px !important;
    height: 18px !important;
    accent-color: var(--dima-gold) !important;
    border: 1px solid var(--dima-gold-border) !important;
    background: var(--dima-surface-elevated) !important;
    cursor: pointer !important;
}

.wsdesk_wrapper .glyphicon {
    font-size: 14px !important;
    color: var(--dima-gold) !important;
}

/* Auth / Login Form */
.wsdesk-auth-container {
    max-width: 500px !important;
    margin: 64px auto !important;
    background: var(--dima-surface) !important;
    border: 1px solid var(--dima-gold-border) !important;
    border-radius: var(--dima-radius) !important;
    padding: 0 !important;
    overflow: hidden !important;
}

.wsdesk-auth-tabs {
    display: flex !important;
    border-bottom: 1px solid var(--dima-gold-border) !important;
    background: var(--dima-surface-elevated) !important;
}

.wsdesk-auth-tab {
    flex: 1 !important;
    padding: 16px 20px !important;
    background: transparent !important;
    border: none !important;
    cursor: pointer !important;
    font-size: 15px !important;
    font-weight: 600 !important;
    color: var(--dima-text-muted) !important;
    transition: all 0.3s ease !important;
    text-transform: uppercase !important;
    letter-spacing: 1px !important;
}

.wsdesk-auth-tab:hover {
    color: var(--dima-gold) !important;
}

.wsdesk-auth-tab.active {
    color: var(--dima-gold) !important;
    background: var(--dima-surface) !important;
    box-shadow: inset 0 -2px 0 var(--dima-gold) !important;
}

.wsdesk-auth-content {
    padding: 40px !important;
}

.wsdesk-auth-form {
    display: none !important;
}

.wsdesk-auth-form.active {
    display: block !important;
}

.wsdesk-auth-form h2 {
    margin: 0 0 32px 0 !important;
    font-size: 24px !important;
    color: var(--dima-gold) !important;
    text-align: center !important;
    font-weight: 600 !important;
}

.wsdesk-submit-btn {
    width: 100% !important;
    padding: 14px !important;
    background: var(--dima-gold) !important;
    color: #000 !important;
    border: none !important;
    border-radius: 8px !important;
    font-size: 15px !important;
    font-weight: 700 !important;
    cursor: pointer !important;
    transition: all 0.2s ease !important;
    text-transform: uppercase !important;
    letter-spacing: 1px !important;
    margin-top: 16px !important;
}

.wsdesk-submit-btn:hover {
    background: #e0d5c1 !important;
    transform: translateY(-1px) !important;
}

.wsdesk-auth-message {
    padding: 12px 16px !important;
    margin-bottom: 24px !important;
    border-radius: 6px !important;
    font-size: 14px !important;
}

.wsdesk-auth-message.error {
    background: rgba(239, 68, 68, 0.1) !important;
    color: #fca5a5 !important;
    border: 1px solid rgba(239, 68, 68, 0.2) !important;
}

.wsdesk-auth-message.success {
    background: rgba(34, 197, 94, 0.1) !important;
    color: #86efac !important;
    border: 1px solid rgba(34, 197, 94, 0.2) !important;
}

.wsdesk-form-footer {
    margin-top: 24px !important;
    text-align: center !important;
}

.wsdesk-form-footer a {
    color: var(--dima-gold) !important;
    text-decoration: none !important;
    font-size: 13px !important;
}

.wsdesk-form-footer a:hover {
    text-decoration: underline !important;
}

small {
    color: var(--dima-text-muted) !important;
    display: block !important;
    margin-top: 6px !important;
    font-size: 12px !important;
}

/* Attachments */
.ticket_multiple_attachments_container {
    border: 2px dashed var(--dima-gold-border) !important;
    border-radius: 8px !important;
    padding: 24px !important;
    text-align: center !important;
    margin-bottom: 16px !important;
}

.multiple_attachments_drop_zone {
    color: var(--dima-text-muted) !important;
    margin-bottom: 16px !important;
}

#crm_form_submit {
    margin-right: 12px !important;
}

/* Powered by */
.powered_wsdesk {
    margin-top: 32px !important;
    text-align: center !important;
    opacity: 0.5 !important;
}

.powered_wsdesk span, .powered_wsdesk a {
    color: var(--dima-text-muted) !important;
    font-size: 11px !important;
}

.sidebar-panel {
    border-right: none !important;
    height: auto !important;
    min-height: 400px !important;
    margin-top: 10px !important;
}

@media (max-width: 768px) {
    .wsdesk-user-info {
        flex-direction: column !important;
        gap: 16px !important;
        text-align: center !important;
    }
}

/* Force Dark Everywhere in Plugin */
.wsdesk_wrapper, 
.wsdesk_wrapper div, 
.wsdesk_wrapper table, 
.wsdesk_wrapper tr, 
.wsdesk_wrapper td, 
.wsdesk_wrapper th,
.wsdesk_wrapper h1,
.wsdesk_wrapper h2,
.wsdesk_wrapper h3,
.wsdesk_wrapper h4,
.wsdesk_wrapper p,
.wsdesk_wrapper label,
.wsdesk_wrapper span,
.Ws-content-detail-full,
.single_ticket_panel,
.rightPanel {
    background-color: transparent !important;
    border-color: var(--dima-gold-border) !important;
    box-shadow: none !important;
    color: var(--dima-text-secondary) !important;
}

/* Re-apply backgrounds only to specific surface containers */
.wsdesk_wrapper .ticket_table_wrapper,
.wsdesk_wrapper .single_ticket_panel,
.wsdesk_wrapper .main_new_suppot_request_form,
.wsdesk_wrapper .wsdesk-user-info {
    background-color: var(--dima-surface) !important;
}

.wsdesk_wrapper #support-table tbody td {
    background-color: var(--dima-surface-elevated) !important;
}

.wsdesk_wrapper #support-table tbody tr:hover td {
    background-color: rgba(206, 191, 165, 0.12) !important;
}

/* Fix Avatar white circle issue */
.icon img {
    background: transparent !important;
    border-color: var(--dima-gold-border) !important;
}